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Customer compliants policy

At BeyondTEFL, we value customer satisfaction and take all complaints seriously.

Submitting a Complaint

Customers can submit complaints via email to, providing details of the issue.


We will acknowledge receipt of the complaint within 24 hours


Our team will investigate the complaint promptly and aim to provide a resolution within 2-3 business days.


After resolution, we may follow up with the customer to ensure their satisfaction and address any further concerns.


We will keep the customer informed of the progress and expected resolution timeframe.

Thank you for choosing BeyondTEFL. We are committed to addressing your concerns effectively.